FAQ | scottishrockandwater

Frequently Asked Questions

Q. I have a trip booked or am thinking of booking a trip to Scotland but have concerns about the CORVID-19 virus, what is the current advice with travelling?

A. The situation with coronavirus (COVID-19) in the UK is rapidly changing and while the risk of contracting the virus in Scotland is currently very low, as the organisers of activities with people attending from across the UK and beyond, we have a duty of care to minimise the risk to participants. 
The current advice from the Government is that if people are travelling back from designated risk areas, then they may need to self-isolate for 14 days.
A list of the risk areas and the measures that must be followed can be found on Health Protection Scotland website:  https://www.hps.scot.nhs.uk/web-resources-container/covid-19-risk-areas/    
If these conditions apply to anyone booked in with SRW within the period of recommended self-isolation, then they should not attend.
For more information on the virus, including health advice, visit: https://www.gov.scot/coronavirus-covid-19/
We are still planning to run our guiding and scheduled trips but we will of course be monitoring the situation and following advice from the Government.  

Q. What if the weather is too adverse to run my trip/course?

A. While we strive to deliver every course, on rare occasions we may have to change plans to keep safety paramount, i.e. reverse the route or have a late start to let the weather pass. In exceptionally bad weather we try to rearrange dates.

Q. Will my guide/instructor/coach be fully qualified? 

A. All of our staff hold the relevant qualifications and substantial experience for any courses that you book with us here at Scottish Rock & Water.

Q. Can I pay a deposit to secure the course/trip?

A.  We require only a 25% deposit to secure your position on the course/trip with full payment due 30 days prior to the start of your course/trip. 

Q. Is transport included?

A. Complementary transport will be provided during your course, we can also arrange pick up and drop offs.

Q. What's included in the course price?

A. On each course page the section under 'What's Included' shows what we provide and what you need to bring. We can reserve items such as winter boots if you fill this in on your booking form.

Q. What insurance does Scottish Rock & Water hold?

A. Here at SRW we hold insurance through each of the governing bodies that we are associated with, i.e. Scottish Canoe Association providing the water activities and Perkins and Slade (AMI) for the land-based activities.

Q. How fit do I need to be?

A. On each course, there is an information symbol which directs you to some information regarding fitness levels for each trip/course.

If you still have some questions, get in touch and we'll be happy to help.

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+44 (0)1540 368138



3 Clune View, Newtonmore, Invernesshire, Scotland, PH201AA

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