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GENERAL F.A.Q's

Q.

Do I need travel/activity insurance for Scotland?

A.

We ask people to make sure they are covered for any eventuality that may cause them to either not attend or if, for example the course can't go ahead due to adverse weather. 


Sports Cover Direct https://www.sportscoverdirect.com/

British Mountaineering Council https://www.thebmc.co.uk/modules/insurance/

Q.

What if the weather is too adverse to run my trip/course?

A.

While we strive to deliver every course, on rare occasions we may have to change plans to keep safety paramount, i.e. reverse the route or have a late start to let the weather pass. In exceptionally bad weather we try to rearrange dates if possible.


If this isn't possible, then it would be expected to claim on your travel insurance policy. 

Q.

Will my guide/instructor/coach be fully qualified?

A.

All of our staff hold the relevant qualifications and substantial experience for any courses that you book with us here at Scottish Rock & Water.

Q.

Can I pay a deposit to secure the course/trip?

A.

We require only a 25% deposit to secure your position on the course/trip with full payment due 30 days prior to the start of your course/trip.

Q.

Is transport included?

A.

At times, we can arrange transport if required and the minibus is free. Drop us a message to check if this can be arranged. 

Q.

What's included in the course price?

A.

On each course page the section under 'What's Included' shows what we provide and what you need to bring. We can reserve items such as winter boots if you fill this in on your booking form.

Q.

What insurance does Scottish Rock & Water hold?

A.

Here at SRW we hold insurance through each of the governing bodies that we are associated with, i.e. Scottish Canoe Association providing the water activities and Perkins and Slade (AMI) for the land-based activities.

Q.

How fit do I need to be?

A.

On each course, there is an information symbol which directs you to some information regarding fitness levels for each trip/course.

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OUR PROMISE

We understand that you may be a bit nervous about travelling and booking in the current circumstances. As expected, there will be changes to the way we deliver our adventures. However, we want to ensure you that you are in safe hands and we have procedures in place that will allow us to deliver a safe, memorable and enjoyable trip. 

This page outlines the main changes we are making. As always as things change we will be in touch to update any impact this may have on your trip with SRW. 

We've been in contact with any local providers that we work and we they are ready, as are we to provide a your trip if the current guidance will allow us to do so. We hope to see you in the mountains or on the river soon!

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FREQUENTLY ASKED QUESTIONS

Some common question of your travels with us can be answered below, but if not feel free to get in touch and we will be happy to help.

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+44 (0)1540 368138

info@scottishrockandwater.com

6 Station Cottages, Station Road, Newtonmore, Invernesshire, Scotland, PH201AR

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