Terms and Conditions
1. Payment & Booking Confirmation
1.1 Booking & Payment To secure your booking, a 25% deposit is required. Your reservation is confirmed once this deposit is received, with the remaining balance due 6 weeks before your course begins.
1.2 Travel Insurance We strongly recommend arranging personal travel insurance to protect against unforeseen circumstances—such as personal emergencies, travel disruptions, or health issues—that might prevent you from attending your course.
1.3 Weather-Related Changes Your safety is our absolute priority. Scotland's mountain weather can be unpredictable, and we continuously monitor conditions leading up to your course.
Our commitment: We will always provide you with a valuable outdoor experience. Thanks to our guides' extensive experience and range of activities, we can almost always offer suitable alternatives when conditions prevent your planned course (e.g., lower-level scrambling if high routes are unsafe, indoor skills sessions, or different locations with better conditions).
In the extremely rare event that severe weather conditions make it impossible to provide any meaningful outdoor instruction or alternative activities (such as extreme storms, road closures, or other exceptional circumstances beyond our control), we recommend that you claim through your travel insurance for such unforeseen events.
We'll discuss options with you as soon as we identify potential weather issues, giving you maximum choice and flexibility. Weather-related changes requiring alternatives occur in approximately 5% of courses annually, while complete cancellations due to exceptional circumstances are extremely rare.
1.4 Customer Cancellation Policy If you need to cancel your booking, please notify us in writing.
Our cancellation terms are:
• More than 8 weeks before: Only the 25% deposit is retained (75% refund)
• 4-8 weeks before: 50% refund of total course fee
• Less than 4 weeks before: No refund available
2. Participation & Safety
2.1 Our team of guides, instructors, and coaches are fully qualified and trained to the highest standards set by the UK’s National Governing Bodies. Although we carefully assess and manage risks during our courses, please be aware that participation inherently involves some risk of injury or worse.
2.2 Your guide is dedicated to your safety and will provide expert advice throughout your course. It is crucial that you follow their instructions; choosing not to do so means that any resulting consequences will be solely your responsibility.
2.3 The individual making the booking is responsible for informing all participants about the nature of the activity. Please also ensure that you notify us of any relevant medical conditions that could affect the safety of you or others during the course. Your instructor will review this information before the course commences.
3. Fitness & Medical Requirements
3.1 Every course requires a reasonable level of fitness—with some courses demanding a higher standard. It is your responsibility to ensure you are physically capable of participating. If you are uncertain about the fitness requirements, please get in touch for guidance.
3.2 If you have any medical conditions or require medication during the course, please inform your instructor in advance, including details on storage or special requirements.
4. Insurance
4.1 Scottish Rock & Water holds civil liability insurance through Perkins and Slade. In addition, all our team members—both core staff and associates—carry their own insurance for any work they perform with us.
If you have any questions or concerns, please don’t hesitate to get in touch. We’re a small, family-run business that truly cares about your experience, and we look forward to sharing our passion for Scotland with you.
Warm regards,
The Scottish Rock & Water Team